Barriers to Effective Communication Essay

Most important amongst the ever-recurring and constant troubles in the field of police administration is that concerned with creating and sustaining a successful method of communication. Communication is the most important medium for concerning agreement between all the personnel of a department as to the police goals. It is the foundation for a regular and ongoing understanding of problems and accomplishments practiced on a continuing basis to reach their final objectives. The process of successful communications in a department starts with the leadership establishing clear guidelines how its personnel should interact with each other, whether it is by memo, emails, forms, daily briefings or training. Leadership in any organization must identify and mandate the objectives of the organization. Pfiffner (1951) stated â€Å"In all management situations, communication consists of organizational relationships and mechanics on the one hand, and the human factor on the other, in actuality both existing together. † Communication is the method of transmitting cues, mostly written and oral, in order to adjust human behavior. The communication process works in three steps, initiate, transmit, and impact. In a police department, initiate and transmit could be where the desk sergeant, issues the daily tasking that he receives from his leadership to his patrol officers beginning a shift. Impact takes place when the officers going out on patrol implement the tasking given and could be discussing the tasking amongst each other as well to gain feedback. Hearing is a passive occurrence that requires no effort. Listening, on the other hand, is a conscious choice that demands your attention and concentration† (Livestrong, 2001). The differences between hearing and listening is that when someone is speaking and you are hearing when you just hear the words coming out, not really paying attention to all of what is said. When listening, you are collecting thought on what is being said, but if you think you already know what the person is talking about, a person could just disregard the words that were just passed. There are generally four basic levels of hearing and listening, according to Toast Masters. org. You can easily fall into one or these more categories in different conversations. A non-listener is totally preoccupied with his personal thoughts and though he hears words, he doesn’t listen to what is being said. Passive listeners hear the words but don’t fully absorb or understand them. Listeners pay attention to the speaker, but grasp only some of the intended message. Active listeners are completely focused on the speaker and understand the meaning of the words without distortion† (Livestrong, 2011). Communications are vital in law enforcement. Police personnel have to comprehend the importance of tone of voice, pitch, and variation, the variances of hearing and listening. Facial expressions, body movements and posture are also significant for effective communications. Cultural and ethnic dynamics are essential factors of a police officer’s communication skills. The formal and informal channels of communication in criminal justice organizations are two distinct processes. Formal relations, occupation explanations, duties and processes are found in formal communication channels. These channels match the formal chains of command, and accountability recognized in organizational charts, standard operating procedures, and policy manuals. For many police departments and organizations, formal communication channels are the primary standard and rarely differentiate. Informal channels are considered a â€Å"grapevine or rumor mill† type construct. Police officers discussing an incident in the locker room can be considered informal, and if the district attorney and a defense lawyer are chatting about a case at lunch or a washroom are prime examples for informal channels of communications. In an informal channel of communication, the original words that were spoken could be altered, invalid, and misconstrued so much in a department, that the information can provide inefficiency in any organization. â€Å"Barriers to communication often arise when one party is concerned about personal or professional status. The four basic categories, or types, of obstacles to effective communication are as follows: (1) emotional barriers, (2) physical barriers, (3) semantic barriers, and (4) ineffective listening. Each of these barriers can cause either the sender or the receiver to fail to communicate effectively† (Wallace and Roberson, 2009). Emotional barriers can exist in the receiver or the sender. Individuals base their translating of information on respective occurrences and beliefs. If a person believes they will be not taken seriously or made fun of when making a idea, then they will not participate in discussions or send their message. When a police officer has a case of low esteem, it could affect their duties on the street, believing that they might not be able to make a difference, stop certain criminals, and that barrier can cost the lives of innocent people or even peers. Physical barriers are the properties of an atmosphere that can cause communications to be challenging. Examples of physical barriers include equipment that does not work properly, having one officer on patrol instead of a team of two officers patrolling together in a bad neighborhood. Semantic barriers can cause differences between individuals, when one person might say one thing, and another forms an entirely different conclusion to that was said. This form of barrier can exist in a department where communication is very poor from the leadership down to the most junior personnel. Ineffective listening will occur if law enforcement personnel fail to pay attention to what others are communicating. The subject of discussion might bore or be irrelevant to certain persons, or just be to complicate to comprehend, and that transmission will be useless. Effective communication is fundamental in any chain of command. Leadership must be able to communicate its orders and direction to subordinates in a clear, concise manner, and with a positive message, so subordinate’s can perform to the best of their ability and listen to the message that is spoken, instead of just hearing what they want to hear. For an organization to communicate effectively, a person must be able to overcome the barriers that exist, and change one’s thoughts or feelings with another coworker. Taking personal responsibility ensures their workplace operates smoothly, and can rid the barriers that may plaque the organization.